Our Company

Improving customer service can transform your business

At YourCustomer, we know that building the ultimate customer experience doesn’t happen overnight. It’s a long journey and may involve changing many aspects of your organisation. But the benefits of excellent service are well worth it.

As with any journey it helps to know where you are starting from.

We can help you find out.

YourCustomer was formed by Paul Winterburn, who is recognised as one of the UK's leading experts on customer service. Paul has over 28 years' experience in the customer service industry and has held a number of senior management positions in both operational and strategic roles.

Paul is also a visiting lecturer on MBA programmes at Warwick Business School in the subjects of the service excellence, customer communication and complaint management.

Supported by a highly experienced team of associates, Your Customer offer a tailored service that is unique to your organisation. We can provide the practical solutions required to improve your organisation and make a real difference to your customers.